On Line Account Status - Seradex ERP Module

Allow customers fast, convenient and 'round-the-clock accessibility to their account - right from their personal computer. Twenty-four hours a day, seven days a week, customers can retrieve account status information, view payment, billing, invoice history and payment terms. This real-time service eliminates phone tag and speeds your ability to monitor the your account.

Your Business Challenges

Automate the routine questions customers inquire about and allow customers to self serve themselves for commonly requested information. Encourage your customers to perceive an increased level of control and customer service.

Our Solution

Allow customers to quickly and securely check their account status on line
Customers can only view their account status
Define a secure log on and password (up to 10-digits) to gain access to the account.
View their outstanding balance and open invoices
Allow your customers to stay up to date on accounting, billing, pricing, credit notes and accurate sales taxes
Find out if a payment (by check number) has been applied
Notify you of a change in contact, mailing address, email address, fax or phone number

Requirements

Seradex Implementation services are required to implement the On-Line Customer Account Status module. A Microsoft Windows 2000 Web server and high speed secure Internet access is required. Customization is typically required to match design characteristics of existing Web sites for logos, colors and type styles. Contact Seradex for more information.

With intuitive features that help ensure repeat business, the On-Line Customer Account Status module in Seradex ERP gives your customers a 24/7 level of service that they demand

For more information on improving customer support and delighting your customers go to:

The Service and Support Professionals Association
Customer Service Whitepapers

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