Web Customer Order Status

Customer orders drive your supply chain. Your business must manage orders and inventory levels efficiently. When customers demand service through multiple channels, order promising, tracking and fulfillment become more complex and intensive. Multiple channels mean customers accessing order status information through the web; phone, fax or email. Frequently different people could answer these inquiries. These channels can lead to inaccurate or outdated information. Order status can be difficult to asses and result in poor customer service.

Consolidating orders into a single interface for submission, tracking, routing, fulfillment, and order status queries, can help all employees access vital information from a common interface thus ensuring visibility in the entire order management process. And if this visibility is in turn communicated to the customer, it means that the customer has a complete picture of the status of his order until the final delivery.

Accurate Customer order status includes managing pending orders by status, accessing orders by customer, purchase order, order or invoice numbers. The Web Customer Order Status module in Seradex ERP permits customers to view the status of their open orders through a web browser. An HTML page from the host Web Site will display in a calendar format outlining the Customer PO number and your Sales Order number and the line item delivery date.

Your Business Challenges - Web Order Status

Allow the customer to automatically determine their product delivery status over the web
Eliminate numerous daily phone calls from customers inquiring on the order status

Our Solution - Web Order Status

Enables delivery status to be accessed automatically without answering a phone call or responding to email
Customers access the secure web site with a user name and password to view only their orders
A date control on the page allows the user to select specific weeks to view
Users can print the delivery status
Users can click on a drop down calendar to change viewing weeks
Full security with firewalls to prevent unwanted traffic
Delivery dates are the most recent calculated from Seradex scheduling module

Management Reports

Real time, web based Customer Order Status

Requirements

Web server using Microsoft Windows 2003 server operating with Microsoft Internet Information Server version 6. Security, password control can be set-up to various levels of intrusion prevention. Firewall is recommended.

High speed internet connection

With the Web Customer Order Status in Seradex ERP, your customers will have instant access to their latest ship dates in real time from the web.

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