Technical Support

ERP Technical SupportERP is large complex software and ongoing support is critical to the success of your company. Our support team is committed to quickly and effectively resolving your support and technical questions. We are dedicated to offering solid support and value added services to our customers. We listen to our customers and are constantly improving our software.

When you sign up for the annual maintenance plan you get much more than an automated menu. Your annual membership includes:

1.Robust web-based support
2.Knowledgeable analysts with experience in both manufacturing and software.
3.Support Incident System, where you can log and view support calls
4.Automatic web driven upgrades
5.Updated system Documentation
6.Printed and Online documentation
7.Implementation Methodology

Your support membership, renewed annually, begins immediately after you purchase your Seradex system. We will work with you and your consultants to answer any questions that may arise during and after implementation. Once your system is up and running, you can count on us to help you keep it that way.



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