Privacy Statement

At Seradex Web Services Inc., we are committed to protecting the privacy and security of our clients data. This Privacy Statement explains how we collect, use, disclose, and safeguard personal and business information processed through our ERP software ( Software ).

Business Data: Inventory records, customer details, financial transactions, employee information, and other operational data entered into the ERP system.

Personal Information: Names, email addresses, phone numbers, job titles, and login credentials of users.

Usage Data: System logs, access times, IP addresses, and device information for performance monitoring and security.

We do not sell or rent your data. We may share information only in the following circumstances:

With Service Providers: Trusted third parties who assist in hosting, support, or analytics bound by confidentiality agreements.

Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

We implement industry-standard security measures including encryption, access controls, and regular audits to protect your data from unauthorized access, alteration, or destruction.

We retain data only as long as necessary to fulfill the purposes outlined in this statement or as required by law. Upon termination of services, data may be archived or securely deleted based on client instructions.

If data is transferred outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

We may update this Privacy Statement from time to time. Changes will be posted on our website and, where appropriate, notified to you directly.

For questions or concerns about this Privacy Statement or our data practices, please contact:

Seradex Web Services Inc.
3525 Mainway, Burlington, ON L7M 1A9, Canada
Email: info@seradex.com
Phone: 1-855-864-3411
Website: www.seradex.com

Our ERP Software includes a feature that logs email communications to and from contacts registered in your system. This functionality is designed to support business workflows such as CRM, order tracking, and service history.

Scope of Logging: Only emails exchanged with contacts stored in the ERP database are logged. Emails to or from non-contacts are excluded.

Purpose: Logged Emails are stored to enhance operational visibility and support business processes. They are not used for marketing, profiling, or behavioral analysis.

Access and Review: Seradex does not access or review the contents of these emails unless explicitly requested by the client for debugging or support purposes.

Third-Party Disclosure: Logged Emails are never shared with third parties, except where legally required or with the client s written consent.

User Responsibility: Clients are responsible for notifying their users and ensuring compliance with applicable privacy laws regarding email logging.

The Seradex OrderStream application integrates with various third-party email providers (including, but not limited to, Google Gmail, Microsoft 365, and other SMTP services) to facilitate email communication functionality. By using these integration features, you acknowledge and agree that:

•	Data Accessed: Our application accesses limited user data from your chosen email provider, including your email address and secure access credentials (e.g., OAuth 2.0 tokens).

•	Purpose of Use: This data is used solely for configuring the in-application email client and enabling the sending of manual and automated emails on your behalf as instructed by you within the ERP platform.

During the process of sending manual or automated emails via any integrated provider (Google Gmail, Microsoft 365/Exchange, or standard SMTP), user data and email content are processed only during transmission through the application and are not permanently stored within the Seradex OrderStream database. An exception applies to Microsoft 365/Exchange integrations, where an optional feature allows persistent storage of email data as described below.

o	For Microsoft 365/Exchange integrations, an optional feature is available that enables persistent storage of incoming and outgoing email data in the Seradex OrderStream database to record Contact Activities. This storage occurs only if the customer explicitly enables and configures the feature.

The Outlook Mailbox Scanner is a separate feature that allows a user to manually trigger the persistent storage of email data from their local Outlook client (including Inbox, Sent Items, and subfolders) within the Seradex OrderStream database to record Contact Activities. This storage occurs only if the user explicitly initiates the scanning process.

•	Security Measures: Access credentials and associated data are handled with appropriate administrative, technical, and physical safeguards. Credentials obtained from all providers are stored securely within the local application environment/database.

•	No Third-Party Sharing: We do not share the data accessed from your email provider with any external third parties.

•	Provider Policies: Your use of these integrated services is also governed by the terms and policies of the respective email providers, such as the Google Terms of Service and the Microsoft Services Agreement. You are responsible for adhering to these external agreements.

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Advanced Configuration: Our application offers advanced configuration options allowing clients to utilize their own credentials (such as client IDs, secrets, and scopes) for various email providers, including Google and Microsoft. In such cases, the client assumes responsibility for managing their own credentials securely and ensuring compliance with the respective provider's terms and policies for their specified configuration. All client-provided credentials are still encrypted and stored securely within the local application environment.